FAQ
To start playing at Jack21 all you have to do is click the REGISTER button and fill the registration form. The whole process takes no more than 5 minutes and you are then ready to play over one thousand great casino games!
Don’t panic! All you have to do to retrieve your password is click on ”Log in” at the top of the Jack21 homepage and select ”Forgot password”.
Enter the requested information and an email will be sent to you with information on how to reset your password. You can also contact our 24/7 support via the live chat button or email ([email protected]) to have your password reset.
We take every measure to ensure a safe and fun experience for all players at Jack21. All the transactions are encrypted with the strongest technologies available and all the data is kept secure with encryption and strict security protocols to handle the data. Check out the Jack21 PRIVACY POLICY for more information on this topic.
We keep all player funds with reputable financial institutions and banks, meaning that any balance and winnings on your account are guaranteed to be available for a rapid withdrawal. Moreover, all jackpots winnings are guaranteed by the game providers themselves so you can rest assured that when you win that mega-jackpot it will be paid out rapidly, in full and that we will be celebrating it with you!
As part of the strict regulations that Jack21 is subject to, the verification of players’ identity and payment methods is obligatory for all players who wish to receive payouts or who have deposited large amounts (as determined by Jack21 Management).
The verification process (also known as KYC process) is a standard check of the player’s identity and payment methods to ensure the security of personal information and integrity of the games.
To verify your account, you need to send copies of some documents to [email protected]
The documents requested may include, but are not limited to:
• A photo of a valid personal identification document (ID, Driver’s license, or Passport)
• A photo of front and back of the signed valid credit card(s) used for depositing and copies of all other payment methods registered or used
• A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s account.
• A photo of valid Bank Statement
The most important requirement to become our player is to be 18 years old or older.
In order to be able to release client’s funds Jack21 is obligated to receive full list of verification documents as per international AML (Anti Money Laundry) laws and KYC (Know Your Customer) policy.
You can email your documents to [email protected]. Please make sure to send your documents using email address associated with your account.
Once verification documents are received, it takes up to 3 banking days for your documents to be checked by the relevant department. Then you will be immediately emailed with the result.